Frequently Asked Questions  FAQ Baby Gym Bar

Baby Gym Bars™ Frequently Asked Questions

At Baby Gym Bars™ we are pleased to offer Australia’s first early learning development bar, designed to help infants acquire the right foundation skills to achieve the milestones of rolling over, sitting, crawling and walking. Please find your answers to the most common frequently asked questions here. If you would like further information or unsure of your purchase, please enquire via our Contact page.

General

How do I purchase a Baby Gym Bar™?

Shopping at Baby Gym Bars™ is easy – just follow these steps:

 

1 Select the product, either by browsing the different sections of the website, or finding our ‘buy it now ‘ button on the homepage.
2 View the selected product and click on the photograph to zoom in and see details. proceed to complete your order.
3 When you click on “check out”
4 We accept Visa, Mastercard or Americal Express – Enter your card details and click Place Your Order
You will receive on screen notification an email confirming your order.

 

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact us via our Contact page.

 

 

Can I track my order?

Yes. For more details see our Shipping and Delivery section.

 

 

Assembly

How do I assemble my Baby Gym Bar™?
If you have read the setup instructions on the back of the box, or in our Tutorial section on the website, and are still needing further help, please click here to watch our movie  – assembly video. There is also a link on our homepage which will take you to our assembly video.
Will I have to assemble my product when it arrives?
Yes. Please be aware that the Baby Gym Bar™ requires assembly as they are sent flat-packed to minimise damage in transit. The instructions for assembly come printed on the back of the box (so don’t throw out the box until setup!) or you can find a movie tutorial on our FAQ page of our website if you need further help in assembling the BGB.

Warranty and Care

Can I wash my BGB cotton sides?

The cotton sides can be hand washed in cold water.

 

Does Baby Gym Bars™ provide any warranties on its products?

Yes! Baby Gym Bars™; offers a 182-day warranty on the product. This warranty covers all manufacturing faults or defects. The warranty is valid for 182 days from the date of the order and is available to the original purchaser of the product only. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.

 

What should I do if I receive a faulty product?

If you receive a faulty item, please contact us via our Contact page and provide the order number, the name of the faulty item and full details of the fault (including photos if possible).